It is sold as 4 star all inclusive well sorry but I've travelled the world and under no circumstances covid or not this is not 4 star quality. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 922 traveller reviews, 1,232 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Our priority is to provide you with a quality service and to exceed your expectations all the time, making you feel relaxed and comfortable. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting the WIFI connectivity, our food quality and variety, the beautifully kept gardens, pool/pool bar, and the cleanliness of the restaurants. Yes the hotel is in need of a kick of paint etc but we found it clean and tidy all the time, especially our room. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting our food quality and variety, and our helpful, pleasant and professional hosts. Please see our partners for more details. The restaurants and bars of Rodney Bay Village are within walking distance. As Albert Einstein once said its the questions you put to yourself that are of primary importance and the one that mattered to us was this : “Did this hotel in a time of a Covid give us the chance to safely escape the misery of lock down during a UK winter?” And it did. The idyllic Caribbean island of St. Lucia has launched a new promotion encouraging folks to escape 2021’s winter weather (and pandemic fatigue) with savings of up to 70 percent at more than two dozen COVID-certified hotels, resorts and villas. Mystique St. Lucia by Royalton, Rodney Bay: See 919 traveller reviews, 1,217 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. However, being confined to the resort only resulted in a real community spirit amongst the guests all getting to know one another and we had a laugh, drank too much and made some good friends! The Mystique St Lucia by Royalton is located next to the beach. Claim your listing for free to respond to reviews, update your profile and much more. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. We loved St Lucia, the location with our room no more than 50 metres from a beach beach and early morning swim and the local people - everything else in a time of pandemic faded into irrelevance. The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Warmest Regards, Brian Sang General Manager, Sorry to say if your going here but in one word, dreadful. Thank you to all who made this, Dear BarryPNI, First, allow me to thank you for choosing Mystique St. Lucia by Royalton as your destination for your recent holiday. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In fact considering we are in the middle of a pandemic they are doing exceptionally well after being shut for months. We never used, Dear Si69, We appreciate knowing that you chose to vacation with us. Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. We are very disappointed to learn of these shortfalls and wish to offer our sincerest apologies. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Due to the Covid situation, and from reading previous reviews, we had lowered our expectations but were still extremely disappointed. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. I give it some thought and reflection but sorry still dreadful. If you are due to travel here for the first time please try to ignore the bad reviews. Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. Warmest Regards, Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. We returned home yesterday after 2 lovely weeks here. There are more places to choose from in the Rodney Bay area. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our chic suites, access to pools and our unique beach cove. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 938 traveller reviews, 1,259 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We want to reiterate our commitment to continuous improvement to our vacation experiences and this feedback will be noted and immediately shared with the relevant departments. Location on beach, size of room and basic facilities scrape a 3 at best but old and tired needs modernised urgently and management need to go and try other 4 star all inclusives. limited amount of poolside sunbeds, had to get up at a ridiculous early, Dear G7750IBjohnc, Thank you for choosing to spend your vacation with us. Response from , Owner at Mystique St. Lucia by Royalton. We truly appreciate your kind words about our host, namely, Gus and the hotel's location. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. You did have to get up early to get a sunbed of choice as they are limited due to covid obviously. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of … I hope you can forgive these inconveniences and not let it taint your view of our brand. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. Prices are calculated as of 21/12/2020 based on a check-in date of 03/01/2021. Mystique St. Lucia. I hope you can forgive these inconveniences and not let it taint your view of our brand. This is the version of our website addressed to speakers of English in the United States. Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 … Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. They are two separate properties. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. We are hoping that this experience does not taint your view of our brand and kindly asking for another opportunity to deliver a vacation better than the last. quality of food was cheap, chicken bones with little meat on, lack of choice, nothing to do with COVID, Dear johnhP5425OC, Thank you for vacationing with us and finding time to provide feedback regarding your stay. The staff are all amazing. We have acknowledged your concerns and immediately shared it with the relevant departments. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. I hope to welcome you in a very near future to create more memorable experiences. Distance from resort centre . Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Royalton opened yesterday, not Mystique. Poised to attract luxury travelers seeking to explore a natural paradise. Guests at Mystique Saint Lucia By Royalton will enjoy soaking up the golden sunshine and breathtaking … Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Many guests were complaining that it didn’t merit its four star rating citing problems with the WiFi, the hot water, the poor labelling of the food, and the queues at the bar. Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. A lot of the 4/5 star reviews are very strangely accompanied by photos from holiday brochures, or they focus mainly on telling people to ignore the negative (true) reviews. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff were all helpful, pleasant and professional. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Sometimes there was no hot water for a bath/shower/wash, sometimes, Dear rkZ2599DL, Thank you sharing this feedback from your visit with us. Mystique by Royalton are contemporary, luxurious, and exquisite boutique resorts firmly rooted in some of the world's most vibrant destinations. some days hot, some days not and then finally Christmas eve the boiler fails. This is the version of our website addressed to speakers of English in the United States. Warmest Regards Brian Sang General Manager, Got back today after a week at this hotel and we had no problems and no complaints. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Please see our partners for more details. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. The reception actually rang our room to inform us of the problem and apologised for the inconvenience. It would seem a few people were moaning about everything. Please allow us another opportunity to deliver a vacation better than the last. The food was really lovely. Taxes and fees that are shown are estimates only. The hotel fronts Reduit Beach, a long amber-sand stretch of beach that rims the calm waters of Rodney Bay. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. The Pro’s: The, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. We are pleased to know that you were able to enjoy some aspects of your stay, particularly, our beautiful setting and amazing beach side setting and our pleasant hosts that contributed to your positive experience. See 925 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. 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